​​​​IF YOU PLAN ON STAYING 28 DAYS OR MORE, CALL US FOR SOME GREAT RATES.

World Translator

ALOHA INTER-ISLAND RESIDENTS,  CALL US FOR SPECIAL

LOW KAMA'AINA  RATES

808-964-2291

​​​County Approved #SSP13000151





808-964-2291

Island Goode's

ISLAND GOODE'S  POLICIES


We know that you want your trip to be the best it can be and we have tried to keep our rules as simple as possible, but it seems over time it grows.  Please take a few minutes to familiarize yourselves on how we manage the workings of Island Goode’s to get the most out of your stay.  Please do not rely on other websites/review sites (especially Tripadvisor), search engines, and pictures for correct information about Island Goode's.  Our website (Policies tab) is the only source for correct up-to-date information concerning amenities,  policies and restrictions.  When in doubt, call us...808-964-2291


Due to Covid19, some amenities have changed.  Please do not rely on passed reviews/pictures on other sights (tripadvisior, 3rd party websites/review sites).  Everything that is written on this website is accurate and should be used as what is offered as amenties.  If it is not listed on this sight, then most likely it is no long available.  We cannot change our 3D  Tour of our rooms at this time.  You will see items that are no long available due to health and safety reasons.  If you have questions, please call us at 808-964-2291.


Due to covid19, we are now allowing guests with non refundable reservations the opportunity to rebook their stay at a later date.    There would be no refund, however you will receive a  1  year waiver to rebook your stay.   

Minimum two night stay.  Room rates are figured with double occupancy (2 persons).


​For the safety of our other guests, only registered guests are allow to be in your room or are allowed to be on the property.  Please be prepared to show us your charge card and I.D. upon arrival or anytime during you stay.  One car is allowed per room.    Rooms cannot surpass the occupancy that is listed on this website.

Maximum Room Capacity:  Room capacity is for the safety of all our guests.  Because of the strict fire codes and County regulations, we must enforce our policy on this.  Extra person charge is $35.00 per night.  Please do not come with extra persons over the maximum room capacities, we will have to turn away the extra person/s  and they will have to find other accommodations elsewhere, unless we have an opened room available at that room's price.  Please do not count on us having an extra room open when you arrive.   Please do not email us on this issue.  You can call us, but we will make no exceptions to this policy verbally or by email.    There will be No Refunds if you arrive with extra persons that go over our maximum capacity and then decide that your entire party wants to relocate because of this policy.  You will be charged for the entire stay with no refunds.

Child Policy:  Children are restricted (below 18 years).  Please do not come with children or you will have to find other accommodations on your own and you will forfeit all monies with no refunds.                                                                                       

Pet Policy:  No Pets allowed                                                                                                                                                                                     


Deposit:   All money values  listed on this website are calculated in USD.   Room deposits are 50% of the total reservation.   Once the deposit is received, an email will be sent with all reservation details.  The balance is due 30 days before arrival and will be automatically debited from your credit card on file, or if the reservation is made 30 days before arrival then the total reservation will be charged. We accept Visa and Master Card .  The deposit must be paid to reserve your stay.

Taxes: All rooms are subject to Hawaii's 14.97% tax, which includes transient accommodation tax (TAT) 10.25% and general excise tax (GET) 4.72%.  

THE CONFIRMATION MAY TAKE SEVERAL HOURS TO ARRIVE INTO YOUR EMAIL BOX. PLEASE CALL US AT 808-964-2291 IF YOU ARE CONCERNED WITH YOUR RESERVATION/CONFIRMATION OR YOU HAVE NOT RECEIVED YOUR CONFIRMATION.

Confirmation: The deposit must be paid in advance. A confirmation will then be emailed to you by Island Goode's. The email will have a confirmation number, arrival date, departure date, total cost of reservation, deposit and balance amount owed.  

Arrival Document: 30 days or less before arrival we will automatically debit your bank card on file for the remaining balance owed. You will be emailed this information along with the up-coming arrival date. This email will have your directions and all information necessary for easy self-check-in. THIS DOCUMENT IS VERY IMPORTANT. WITHOUT THIS DOCUMENT, IT WILL MAKE IT VERY DIFFICULT FOR YOU TO HAVE A SMOOTH EASY SELF CHECK-IN. PLEASE BRING THIS ARRIVAL DOCUMENT WITH YOU FOR AN EASY SELF CHECK-IN.  If your credit card will not process, we will send you an email with a link for you to send  new credit card information that will process.  You will have 36 hours to send this new credit card by our link provide or call us before the 36 hour time limit to give us the card information over the phone.  After this 36 hours your reservation will be canceled and the lose of your deposit.


Check-In: Check-in is between 3 pm to 12 mid-night.   We are not able to accept early arrivals or hold your baggage. We are limited on the time needed to get rooms ready and are limited on storage space.

Check-Out:  Check-out is at 11 am.  We are not able to accommodate late check out because of the time needed for changing out rooms for the next guest arriving.  We cannot hold baggage for later flights.  We are very limited on storage space.

Smoking/Burn Rules:  “No Smoking” is now a State Law in Hawaii.   We take this very seriously.   Also, NO burning of anything in the rooms or outside such as; matches, candles, incense, mosquito coils, etc.  NO SMOKING/BURNING IN ANY ROOMS OR OUTSIDE OF ROOMS IS ALLOWED INCLUDING ELECTRONIC CIGS OR VAPES.  We have trade winds blowing most of the time on the Island, so smoke can travel in and around the facility and enter into other rooms. If you smoke/burn in your room you will be charged a $250.00 per occurrence for a special cleaning fee, this will be debited from your credit card on file.  If you smoke/burn outside of your room and not in the designated smoking area (driveway entry), you will pay $100.00 fee.  This will be debited from your credit card on file.  If it occurs a second time in your group/party (inside or outside room), you will be fined again and will be asked to leave.   Do not throw into any trash containers or flush down the toilet any smoking products; cigarette packages, butts, ashes.  If you need to smoke, take a walk and go to the driveway entry or beyond.  Two chairs are there for you comfort as well as a butt/ash can trash dispenser.   You agree and agree to pay, if you are asked to leave or you decide to leave, you will forfeit all monies charged for your stay and any fines incurred for smoking as we (management) decide.

Damages:  Damage to Property/Rooms/Lost Room Key:  We understand that there is normal wear and tear: however, if there is damage to the property/room above what we would consider normal wear and tear, then we reserve the right to charge you for any damage in the rooms or on the property that we consider damaged property.  Lost room key will be charged $1o0.00.  We will charge your credit card on file for any damages that you have caused or lost room key.  Please let us know as soon as possible of any problem/accident that you have had on the property or in your room.    No washing of anything in the rooms, in the bathtub or sink: clothes, dishes, equipment, or anything. Physical damage to our tubs and showers and water damage to flooring and furniture is our biggest concern.   Let us know if you need help. 


No Show:  Please let us know in advance if you will not be arriving on your arrival date or  anticipate arriving after midnight.  If you do not call  us by 8:00 pm HST (phone call) to let us know of a late arrival (after midnight) and you do not show up by midnight on your expected arrival date,  you will be considered a NO SHOW and your complete reservation will be cancelled.  You must make direct contact (No later than 8:00 pm) with us by a phone call to let us know that you will be arriving late.  An email will not work under these circumstances, call us (808-964-2291).   If you are a NO SHOW,  you will lose all monies and will have to look for another accommodation on your own.   

 

                                                                                                                        Cancellation/Changes Policy

Non Refundable Reservations:  If you have booked a discounted price, non-refundable with no modification/date changes (NRR), then there is no refund amount for any reason (cancelled/missed flight, illness, death,  volcano eruption, earthquake, hurricane, tsunami,  pandemic or anything you can think of).  We highly recommend purchasing Trip Insurance through a third party for your own financial protection if you are concerned  about anything that would keep you from completing your reservation.   From our own personal experience, we highly recommend
World Nomads.


Refundable  Reservations:  For any reason if you cancel up to 30 days before arrival, your deposit will be returned less 25% of the full reservation amount.  Any cancellation for any reason less than 30 days before arrival, departing early, arriving late, or not showing up will be charged for the complete reservation.  At this 30 day time line, your reservation would then become a Non Refunable Reservation.   If you are concerned about the possibility of cancelling your reservation, we recommend you purchase Trip Insurance  through a third party for your own financial protection.   From our own personal experience, we highly recommend
World Nomads.  This policy is only used when booking directly with Island Goode’s by using our website www.islandgoodes.com , calling us direct 808-964-2291, or emailing us your reservation request direct to reservations@islandgoodes.com (Not from a Third Party).                                         

NO OVER-THE-PHONE CANCELLATIONS: ALL CANCELLATIONS MUST BE DONE IN WRITING (EMAIL) OR IN PERSON. We will then email you back a CANCELLATION CONFIRMATION or a NEW confirmation showing your new dates along with the total cancellation amount. If you have not received your NEW Confirmation or Cancellation within one business day, please check your junk email box or call us to confirm that you have not received your cancellation or date changes. You must have a Cancellation Confirmation emailed from Island Goode's, or your reservation has not been changed or cancelled.  If you cancel any of your stay when you are here, there will be no need for an email cancellation confirmation to be sent. 

IF YOU BOOKED YOUR RESERVATION WITH A THIRD PARTY ( Expedia, Hotel.com…etc.), please do not call Island Goode's.  You will need to call them direct to cancel or change your reservation.     

Travel Interrupt Insurance:  As a good business gesture and tip from us we'd like to let you know that you can buy travel interrupt insurance from a 3rd party.  If you need to cancel your reservation, you would normally be able to get a refund on your travel and accommodations.  If you are traveling and someone were to become ill or injured, this insurance would normally cover the costs of your existing reservations and monies spent for other accommodations and airfare.  Some policies will cover emergency Air-Evac and other special needs.  From our own personal experience, we highly recommend
World Nomads.           

                                                                                                                                                                                                                     
Third Party Cancellations:  Cancellation Policy with Booking Engines/Third Party Booking Sites:   If you booked a room though another booking source (Expedia, Hotel.com, Booking.com...etc.), you must cancel or change your reservation with them directly.  You will be subject to a more strict cancellation policy (Non-Refundable Deposit, Pay Up Front Non-Refundable Reservation - No Modifications/Date Changes).  This is because they are normally giving deep discounts or packaged deals.  You will be able to cancel your reservation, but you will NOT receive a refund from us or them.  This policy is listed on these search engine websites (read their fine print carefully) and we are bound by contract with them, so there is nothing we can do for you if you decide to cancel or change your reservation dates with them for any reason.  Any reason means any reason...think of a reason and it will be nonrefundable.    If you cannot justify these deep deals for a nonrefundable or no dated change reservation, then we HIGHLY recommend you purchase travel interrupt insurance through a third party for your own financial protection.  We recommend
World Nomads insurance.  We have a less strict cancellation policy if booked through our website or booking directly with us by calling (808-964-2291).  REMEMBER, IF YOU BOOKED WITH ONE OF THESE SOURCES, YOU MUST CALL AND CANCEL OR CHANGE YOUR RESERVATION DIRECTLY WITH THAT BOOKING SOURCE IN ORDER TO CANCEL/CHANGE YOUR RESERVATION.

Cancellations Special Conditions:


Due to covid19, we are now allowing guests with non refundable reservations the opportunity to rebook their stay at a later date.    There would be no refund, however you will receive a  1  year waiver to rebook your stay.   

Hurricane/Storm Policy/Tsunami: Hurricane season is from June to November. The Big Island has never had a hurricane hit the island in recent history. We suggest travel interrupt insurance through a third party for your own financial protection if you are worried about the possibility of a hurricane/tropical storm/tunami interfering with your travel plans to Hawaii/The Big Island.  We recommend
World Nomads insurance.  Our Standard Cancellation Policy  will apply.

Volcano Eruption/Lava Flow/Earthquake Policy: We are located in one of the safest lave zones (hazard 8) on the Big Island, hazard 9 being the safest. We are below Mauna Kea which is a dormant volcano and has not erupted in 4,700 years. We suggest travel interrupt Insurance through a third party for your own financial protection if you are worried about a volcanic event that might concern you.  We recommend
World Nomadsinsurance.  Our Standard Cancellation Policy  will apply. 

The Merrie Monarch Festival: There is a five night minimum stay required during the Merrie Monarch Festival period and special rates apply. For cancellations of reservations during the Merrie Monarch Festival up to 90 days before arrival your deposit will be returned less 25% of the entire reservation.  90 days from arrival, we will debt your credit card on file for the final balance and at this time your reservation is non-refundable with no date changes.  90 days from arrival, departing early, arriving late, or not showing up will be charged for the complete reservation. All deposits can be made with a Visa or MasterCard. We HIGHLY recommend that you purchase travel interrupt insurance through a third party for the Merrie Monarch Festival for your financial protection.  We recommend
World Nomadsinsurance.                                                                                                                                                                                                                                          
Acts of Terrorism, Invasive animals/Insects/ Pandemic that could cause health problems:  These conditions are out of our control.  We suggest travel interrupt Insurance through a third party for your own financial protection if you are worried about these problems and they concern you.   We recommend
World Nomads insurance.  Our Standard Cancellation Policy will apply.